Frequently asked questions
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Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
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How do I check my order?
You can enter your tracking number on the Waybill Query page to view the shipping status.
Where can I find my tracking number?
Once your order is processed, you will receive a shipping confirmation email with tracking information. If you do not receive the confirmation email, please check your spam folder. You can also log in to your account to check your order status.
Where should I raise questions or concerns about my order?
If you have any questions, concerns, or need help with your order, feel free to contact us by email at nxueliang5@gmail.com. Our team at Sunday Nook is always happy to assist you and will respond within 24 hours on business days.
Can I change my order after it’s been placed?
We process orders quickly to ensure fast delivery, so changes are only possible within2 hoursafter placing your order. If you need to update your shipping address, item, or quantity, please contact us immediately atnxueliang5@gmail.com.
We’ll do our best to accommodate your request, but we can’t guarantee changes once the order is being prepared for shipment.
Can I cancel my order after it’s been placed?
Yes, you can cancel your order within 2 hours of placing it. After that time, your order may already be in processing or shipping, and cancellations will no longer be possible.
To request a cancellation, please email us at nxueliang5@gmail.com as soon as possible. If your order has already shipped, you may refer to our Return Policy for further options.
transportation
transportation
Yes, we offerfree international shippingon all orders, with no minimum purchase required. Most international deliveries arrive within6–12 business days, depending on the destination.
Please note that some countries may charge customs duties or import taxes, which are the responsibility of the customer.
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
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Customer support
📧 Email:nxueliang5@gmail.com
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Quick response
Click the green bubble in the lower right corner to chat with us